Brehanna Toh
map-marker Dayton, Ohio

Smooth tear

Absolutely hate the "smooth tear" toilet paper and will never purchase it again. Spent $39 on mega package, will switch to "stronger" tp since they haven't converted that line yet.
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Anonymous
map-marker Davis, California

“New” Charmin

Weve been using Charmin ultra-soft for years. Now youve gone & broke a great product. You made the serration between sheets wavy & impossible to test cleanly. Its just plain awful. They dont tear cleanly. Period. They used to tear perfectly. Now they dont. Im on a hunt for a new toilet paper. Sucks. You should remember the old adage: if it aint broke, dont fix it. Youve ruined a great thing.
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User's recommendation: Find something elsr

Dorothy K Ude

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Verified Reviewer

Cardboard center

Charmin - Cardboard center
I have always used Charmin because I like the softness of it but I am changing brands because the cardboard centers on the rolls come apart and won't roll smoothly!d
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Pros:
  • Soft
Cons:
  • Cardboard center

Preferred solution: Full refund

User's recommendation: Don't buy Charmin because the cardboard center comes apart and diesn't roll smoothly.

Valentino Odo

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Verified Reviewer
| map-marker Springfield, Massachusetts

Toilet paper had lip stick on it

Charmin - Toilet paper had lip stick on it
My husband open the package and a couple of rolls had lipstick on it. Ive been buying for you guys for God for years and I dont understand like Wyatt had lipstick on a roll and I got pictures its just pretty damn nasty. Im disgusted now.
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User's recommendation: I would like some new rolls that are clean and I just think this is just nasty

Anonymous
map-marker Urbana, Ohio

Scalloped edges are no good

Sirs Love charmin toilet paper. But this scalloped edge doesnt work for me. Paper sticks to my butt and tears off staying there. Make it harder to separate the sheets so when wiping it doesnt tear off and stick to your butt
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JC C Yfa

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Verified Reviewer

New design

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Charmin made a huge mistake coming out with Smooth Tear toilet paper. IT IS NOT SMOOTH & DOES NOT EVEN TEAR!! Whoever came up with this idea should be FIRED!! My entire family are lifetime users of Charmin toilet paper now you cant even tear the size of tissue you need..it just keeps ripping in uneven pieces which causes these small pieces to fall all over the floor! Because of this change, my entire family has stopped buying Charmin toilet paper!! Its wasteful, the jagged pieces left after you try to tear paper off looks disgusting, is wasteful & is NOT WHAT CONSUMERS WANT WHEN WE PAY OVER $20. for a 12 pack of super mega tissue!!! We are being ripped off!! THERE IS NOTHING SMOOTH ABOUT THIS BRAINLESS IDEA OF SMOOTH TEAR TOILET PAPER!!! IF YOU WANT YOUR LOYAL CUSTOMERS TO COME BACK YOU NEED TO FIX THIS ASAP!!! THIS IS NOT THE TOP QUALITY PRODUCT WEVE BEEN USING SINCE CHARMIN FIRST PRODUCED TOILET PAPER!!! HELP!!! WHY DONT PROCTER & GAMBLE TEST THESE PRODUCTS WITH REAL CONSUMERS BEFORE THEY PUT THIS CRAP OUT & CHARGE US FOR YOUR MISTAKES!!! YES I AM A PISSED CONSUMER!! FIX THIS STUPID MISTAKE BEFORE YOU LOSE ALL YOUR CUSTOMERS!!
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Loss:
$21
Cons:
  • Smooth tear it is not

Preferred solution: Full refund

User's recommendation: STOP BUYING CHARMIN

Anonymous
map-marker Toronto, Ontario

Dissatisfied.

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The new Charmin toilet paper is crap, pun intended. I am suspicious this so called improvement is just an excuse to downgrade the product and increase the profit margin. Time to try other brands.
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1 comment
Guest

My former brand

Karen B Kqe

Very unhappy with the current product. Smaller rolls and the price is going up.

Quality is just not what it used to be. Are you going back to the old product. I just dont like anymore will need to find something else.
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Gerry L Pnt

Quality deterioration of product.

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Where should I start. First and foremost, the thickness and strength of each sheet has been drastically reduced. The reason I always purchased Charmin versus any other brand was for that reason. Cost was never a factor in my decision, but the quality certainly is. All the other complaints are understandable and should be addressed by the company in order to maintain the loyal customers base to the brand. If you produce a great product, the customer loyalty will always remain.
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Cons:
  • Thickness and strength of each sheet has drastically diminished

Preferred solution: Apology

User's recommendation: Until this issue is restored and would look at other brands.

Anonymous
map-marker Tallahassee, Florida

Fraudulent advertising

The last few pkgs I've bought...have contained inserted card board rolls inserted between the tissues. What are they trying to do? Maybe attempting to cut down the amount tissue they claim to advertise in each roll
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Featured
Gregg H Yiv

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Verified Reviewer

New no tear design clogs toilets does not absorb

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Charmin - New no tear design clogs toilets does not absorb
Charmin - New no tear design clogs toilets does not absorb - Image 2
They decided to change the material that absorbs to something that repels instead. If you place a few squares in your toilet bowl, they float. If you wipe water off of the counter top it spreads and doesn't clean up. This means your butt or a women private parts stays wet. They are losing a lifetime customer and need to go back to an absorbing product that works. See attached for old product and new product video
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Loss:
$25

Preferred solution: Go back to old product

User's recommendation: Time to change from Charmin

Jeanne M Tay

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Verified Reviewer

Last 2 purchases were wasteful

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The toilet paper used too much glue in the front and the back and the paper therefore had holes in the next few sheets. Also the new "smooth tares" did not work and didn't work. Since I tried them twice and each time this happened, I now intend to buy another brand.
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Loss:
$34
Pros:
  • I used to like the feeling and strength of it
Cons:
  • Now i have to use more as it rips

Preferred solution: Apology

User's recommendation: Don't waste your time unless they go back to the way it was.

Brian P Uyq

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Verified Reviewer

New Charmin ultra soft doesn't absorb so it doesn't clean your butt

The research and development of this company is sleeping. They decided to change the material that absorbs to something that repels instead. If you place a few squares in your toilet bowl, they float. If you wipe water off of the counter top it spreads and doesn't clean up. This means your butt or a women private parts stays wet. They are losing a lifetime customer and need to go back to an absorbing product that works.
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Cons:
  • Non absorbing

Preferred solution: The manufacturer to go back to the absorbing material they used for many years.

User's recommendation: Complain to corporate to change it back

1 comment
Guest

Agreed

Kishan Xlh
map-marker Cape Coral, Florida

Happy with your product

No compliant My husband brought a Charmin to go toilet paper about 12 years ago. At the time he was a diver, and he always needed to have it on hand well 18 years later he has opened up his dive equipment and found the Charmin roll inside the suitcase that held his dive equipment. He opened the small Charmin to go toilet paper and lo and behold it was intact, soft and smelled very fresh. I just want to let you know that the product you make is very good and can withstand years of being stored away and then used again when needed You toilet paper can be trusted Keep up the good work Joe from Florida
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Sara B Hpt

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Bed bug

We found a bed bug in a toilet paper roll fresh out of the package we just bought at Walmart in Muskogee, OK. This is scary, because I've never had bed bugs before, and they cost a lot of money to remove if they get on furniture! I hope the factory where it came from is my infested.
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User's recommendation: Watch out for bed bugs in toilet paper