Charmin
Charmin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charmin reviews show a 2.1 star rating from 185 reviews with mixed sentiment; 67% would likely recommend but many consumers report dissatisfaction and concerns about price and quality.
Positive Feedback
Longtime users praise old Charmin Ultra, mega roll size and initial softness that made it a preferred premium toilet paper.
Negative Feedback / Risk Areas
- Widespread Charmin customer complaints about reduced quality, scratchy or thin paper and tearing at perforations.
- Reports of shrinkflation: smaller rolls for the same price and perceived deceptive "mega" sizing.
- Packaging and glue defects, odd odors, and inconsistent roll dimensions causing waste.
- Frustration with billing, discounts, promo fulfillment, and limited phone customer service access.
Key Takeaways for Future Customers
- Read recent Charmin reviews before buying and compare unit price to alternatives.
- Inspect rolls for size and perforation quality when purchasing in store.
- Monitor subscriptions or auto-ship billing and confirm promo offer fulfillment.
- Expect to contact customer service for defective packs, though phone support may be limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charmin reviews show a 2.1 star rating from 185 reviews with mixed sentiment; 67% would likely recommend but many consumers report dissatisfaction and concerns about price and quality.
Positive Feedback
Longtime users praise old Charmin Ultra, mega roll size and initial softness that made it a preferred premium toilet paper.
Negative Feedback / Risk Areas
- Widespread Charmin customer complaints about reduced quality, scratchy or thin paper and tearing at perforations.
- Reports of shrinkflation: smaller rolls for the same price and perceived deceptive "mega" sizing.
- Packaging and glue defects, odd odors, and inconsistent roll dimensions causing waste.
- Frustration with billing, discounts, promo fulfillment, and limited phone customer service access.
Key Takeaways for Future Customers
- Read recent Charmin reviews before buying and compare unit price to alternatives.
- Inspect rolls for size and perforation quality when purchasing in store.
- Monitor subscriptions or auto-ship billing and confirm promo offer fulfillment.
- Expect to contact customer service for defective packs, though phone support may be limited.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The commercials are becoming unhinged
Charmin commercials using bears were amusing years ago, but they are beginning to cross a line. Mama Bear is *** as *** Her son is fearful as he comes home from school because his mother inspects his *** and judges his failure?
Really? His school cannot afford Charmin; it's not his fault.
He's developed an expensive psychological quirk, and I'm supposed to chuckle? Get rid of it.
- Commercials
Preferred solution: The *** commercial gone forever
User's recommendation: Your mother commenting on your *** is not okay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMega tissue is not Mega it’s regular size tissue.
I went into CVS in Greenville on Butler Road on Sunday this past Sunday, and I was looking for some things. I said, well, let me grab a thing of mega tissue.
I've been buying it ever since they went mega; a very good deal. I picked up this. I looked at another one, same thing, so I went to the cashier and I said, this ain't mega. She said, no, that's a regular size tissue.
I said, but why is it saying mega with mega? So be on the lookout; do not buy Sherman if it's not mega.
They need to fix that or they're scamming people. Watch them make it mega and raise the price on it, scamming.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Newly Scratchy extra strong bathroom tissue wish to speak to a phone representative don't want to 'chat
I talked to someone on the phone last week about the texture of charmin extra strong bathroom tissue which is suddenly very rough and scratchy he lied I tried to call today but your system isn't working to get a phone connection I i wish to only speak to a human on the phone I will not get hooked into an online frustrating 'chat" loop how can I get your terrible phone system that isn't working to connect
Commercials
Your commercials are terrible, old and over shown. The bears act like they're stupid.
Glad you don't use real people. GET A NEW COMMERCIAL
User's recommendation: New commercials
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed with new Charmin
The new formulation of Charmin ultra strong mega rolls is a joke. The rolls are the same price but tiny in comparison to the older product and the paper is so rough I can't use anymore. I won't be buying Charmin anymore.
- Former quality and size of charmin rolls was worth it
- Tiny rolls that are just expensive as the former mega rolls and the paper now is so rough it is uncomfortable to use
Preferred solution: Charmin should return to its former quality or they'll definitely lose a lot of customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNarrow Roll for Narrow Butts?
Charmin now offers a new roll for people with narrow butts. Got this roll in a normal pack. Kinda funny.
- Great product
- Expensive
Upset that charming ultra soft quality diminished.
I normally apply water to the charmin tissues when using them and in the past they held up good not now.
User's recommendation: Be aware the charmin ultra soft has changed in quality.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Charmin quality has changed
Charmin has very recently changed their product. Making the roll smaller is one thing, but they have definitely changed their product to a lower quality paper that is rougher and tears easier.
I certainly won't be paying a premium price for a *** product. As much as I hate Costco toilet paper, I will be switching.
- Misleading product
- Overpriced
Preferred solution: Apology
User's recommendation: Stop buying Charmin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShreds more than straight perforations
Wave design is worthless. It shreds and leaves TP dust.
Whoever designed this didn't account for reaching back to the TP holder.
Return to straight perforation. Grrr!
- Soft
- Wave perforation is lousy
Preferred solution: Go back to straight perforations!
User's recommendation: Forget the wave! Buy a brand with straight perforations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've waited to no avail
I have been using Charmin for 50 years but no more. You changed it about 20-25 years ago and I should've quit then.
I have sensitive skin so I didn't know what to get. I kept waiting for enough complaints that you would change it back. It seems you changed it again in the last 5 or 10 years and then recently made a wave perforation. I thought the wave was great but I don't have a dispenser on the wall yet.
What I cannot tolerate is the tissue paper melting away as it gets wet and getting balled up and stuck in places.
Sometimes, you know and can remove it.
Other times, you can't tell and then you find little balls of used TP all over your house because it falls out from it's hiding place. The even smaller grains stay up then until you rub then out or shower.
The paper that sticks to your tender areas dries out your skin.
I'm kind of a slow learner but I have had some helpers who have told me they don't like Charmin and now that I've thought about it, I haven't either, for a very long time
User's recommendation: Wear underwear around the house to catch the little pieces
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange in quality of Charmin.
Don't waste your money. I switched to Charmin years ago because I wanted a TP that was soft, didn't leave bits down in privates, and didn't fall apart when wiping.
The perforation was never a concern. The entire product has changed, and it is not cheap, so there was no reason to downgrade. People were willing to pay more to get the three things I mentioned. Now, what is the point of spending on your expensive product without the qualities that made it worth it?
I will stop purchasing anymore after I finish using what I have. I have Costco TP, and you had to use more, but it didn't leave bits and was cheaper.
- Bits down below
- And tears easily
- Not soft
Preferred solution: A better quality TP as advertised.
User's recommendation: Don’t waste your money.You aren’t getting what they promised.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to rip off one sheet without it tearing up and shredding. I have a illiostomy and this is the first time I've ever had an issue
I have an illiostomy and always use charming strong. I had trouble with getting the sheets to rip.
They were always tearing and I had trouble with that. I mean the the perforated rip section was not there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSchizophrenia
I was against my will in mentle institution and an unable girl thought it was fun to abuse me. Her body seemed to be your charming toiletries with *** buttocks and figure through butt.I was afraid the mentle instution used me for its toilet paper and toiletries clothing etc.
and I was made to die without you realizing resposibility for womens looks and figures. My spouse has passed and was Scott I havent figured yet but with COVID the shelves were often too empty maybe.
A persons freedom of speech and choice as well as religion are necessary and zIve payed millions having been there for years New York mentle hospital as well. I do receive income for Kotex and tampax from a reputable phsyciatrist but people were to inhumane and the things were used for sex working or people 5hat I cant be half paralyzed by Kleenex and other necessities.
- Fraud identity theft
Preferred solution: Full refund
User's recommendation: That Charlie advertisement be eliminated from tax eventually and logo for it that’s common sense.
Charmin's new soft tear is a horrible concept.
We have used Charmin for over 20 years, but we will no longer be buying this toilet paper that no longer rips without shredding the ends. Whoever thought if this new "tearing" line should be fired, along with whoever else approved this unnecessary "improvement...what a joke!
User's recommendation: Don't buy until they revert back to the straight line rip between squares.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive
They have not responded to my request
It is obvious that they've decreased the "mega" concerning "size" in the toilet paper as it is not the same size it was when it initially came to the public however the exorbitant cost of it has not changed. I believe they depend on the public not to notice but I absolutely have noticed!! Can't trust any products today!
- It wiped your butt
- It cost too much
Preferred solution: Price reduction
User's recommendation: Don't pay the exorbitant cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling problem
I have been unsuccessful in adding updated billing method. After multiple attempts, I would like to just forget it but I like my Charmin big rolls.
User's recommendation: Make sure your billing information has been accepted as that is a major problem.
About
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Charmin is a toilet paper producer which is represented internationally. The company has several types of paper: Charmin Ultra Soft, Ultra Strong, Basic and Sensitive. Freshmates Flushable Wipes are the additional product manufactured by Charmin. All the items can be bought online on the official site. The company publishes fair rating and reviews in order to show the customers value of the opinion about the Charmin. The company implements nultiole promotions in order to strengthen own brand. They are Upromise Ecoupons, Homemade Ideas, P&G Products savings and other offers concerning discounts. The company has an online gallery of videos which represent latest commercials. Charmin has won lots of awards in different quality and product contests such as Better Homes and Gardens®: 2011 Best New Products, Advertising Age Advertising Icons of the Past Decade, etc.
Charmin is ranked 78 out of 526 in Household Essentials category
USA
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It tears in shreds. Hate the wave. Grrr!
Charmin sucks.. compared toilet papers and I find Charmin leaves a lot of lint . Cottonelle is made a lot better!