Anonymous
map-marker Salem, Wisconsin

Your new no tear Charmin is terrible! It is so much thinner than the other! You can’t wipe one little bit without it tearing! I am going to start buying Kirkland brand!

Your new no tear has gotten so thin you cant use it without it ripping! I really dont know what you did but it just isnt right! I am really thinking about buying Kirkland! We have used Charmin for 60 years and now Im really disappointed with the paper! The other paper was much thicker!
View full review

User's recommendation: Don’t buy it unless you want thinner paper!

Featured
Marcia R Leq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, Kentucky

Question about why it won't unroll

Charmin - Question about why it won't unroll
Charmin - Question about why it won't unroll - Image 2
Wont unroll. Lose quite a bit of paper. Wont unroll tears and is unusable. This is not the first time. It happens about every time we buy the 18 mega roll of paper. Very disappointing
View full review
1 comment
Guest

I totally agree. When I open a new roll, it appears that there is an excessesive amount of glue holding the toilet paper in place.

When I try to pull the first sheet from the glue it tears and you lose multiple sheets because it won't come apart. I see no ease of a clean tear due to the scalloped edges.

Diana P Vvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

At the end of each roll it's a mess! It's very jagged and a huge amount comes off at the end. It's a waste of if $$

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charmin - At the end of each roll it's a mess! It's very jagged and a huge amount comes off at...
Make the last 6 to 8' more usable. As expensive as toilet paper is, I feel like I'm wasting my money. This happens on every roll on the new sculptured tp.
View full review
Loss:
$50
Pros:
  • Soft and reasonably strong
Cons:
  • Wasting money on each roll and i buy for 3 buildings

Preferred solution: Improved product

User's recommendation: Stick with the old Charmin

Featured
Gregg H Yiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New no tear design clogs toilets does not absorb

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charmin - New no tear design clogs toilets does not absorb
Charmin - New no tear design clogs toilets does not absorb - Image 2
They decided to change the material that absorbs to something that repels instead. If you place a few squares in your toilet bowl, they float. If you wipe water off of the counter top it spreads and doesn't clean up. This means your butt or a women private parts stays wet. They are losing a lifetime customer and need to go back to an absorbing product that works. See attached for old product and new product video
View full review
Loss:
$25

Preferred solution: Go back to old product

User's recommendation: Time to change from Charmin

Joy V Eti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Tennessee

Complaint

Charmin - Complaint
The last three times Ive purchased Charmin, the cardboard part is mashed almost flat. The roll itself isnt mashed as bad. Its very difficult to get it straight enough to roll. I wont be buying it again.
View full review

User's recommendation: Check the rolls if possible before purchasing. I buy the large packs and can’t see because of packaging.

Robert K Bko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Really??

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charmin - Really??
Charmin - Really?? - Image 2
Charmin - Really?? - Image 3

Okay. I know.

It's "just" toilet paper. BUT.. this "new" scalloped tear gimmick is a COMPLETE JOKE. Used to be a fan of the "normal" tear Charmin.

I mean, it's TP. Who gives a rip how it "tears?"

But now? Check out the photos. Insane.

No matter how we try, we can't get it to tear uniformly. NOW WE HAVE TP BITS EVERYWHERE. We literally need to vacuum after a few days.

We literally have "actual scissors" now in the loo to "cut" the stuff.

Tried to "email" them via their customer service portal. Literally spent 20 minutes inputting details.

It "rejected" our email because we couldn't provide an "expiration date" of for the TP. Um... excuse us?? Check yourselves.

There IS NO EXPIRATION DATE on the packaging. It's toilet paper for gosh sakes.

View full review
Loss:
$15
Pros:
  • Used to be fine
Cons:
  • No longer fine

Preferred solution: Full refund

User's recommendation: Try a different brand until they figure out the issues.

Melissa M Khr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charmin has gone downhill.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been using Charmin Ultra Strong for decades. The last pack of TP I purchased is absolutely awful! 1) Shrinkflation is VERY evident (skinnier rolls). 2) My fingers poke through almost every time I use. 3) I have to use 4 pieces vs. 3 now. 4) The texture now makes my *** raw/itchy/irritated. 5) The wave perforations are an absolute joke. Seems to tear everywhere but where it should, leaving tiny pieces all over. You can't fold the TP very easily. Charmin, do better for the sake of your customers! "Enjoy the go!"??? Yeah, anything but!
View full review
Loss:
$13
Cons:
  • Size decreased by reshaping sheets

Preferred solution: Change your product back to the quality product it once was.

User's recommendation: Don't buy this product! Spend your money on a different brand.

Clifford C Tsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stupid commercials make my IQ drop if I don't tune them out!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cannot BELIEVE that you paid someone to come up with the moronic cartoon bears. Were they fourth graders? These commercials are SO MORONIC that they suck the intelligence out of the room. I am forced to boycott Charmin as a matter of principle!
View full review
Cons:
  • Too expensive

Preferred solution: Apology

Melea S Gjp

I love Charmin

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I love Charmin
I dont have a complaint. Charmin is my favorite company, they emailed me telling me that Charmin is always here for me and to reach out any time. Charmin is such a caring and loving company.
View full review
Pros:
  • Very caring
  • Very loving

Preferred solution: Nothing

User's recommendation: If you’re ever feeling down, email Charmin. Therapy is expensive, Charmin is cheaper and they email back so quickly.

Nilson Jzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Smooth Tear Doesn't Work

Charmin - Smooth Tear Doesn't Work
Smooth Tear seems to work as advertised at the start of the roll but as you progress to the mid or end of the roll the tear doesn't work at all and you end up with a ragged mess.
View full review

User's recommendation: Don't bother.

Ricky K Ctf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change in formula

Charmin - Change in formula
Charmin changed the formula for Charmin Ultra Gentle in the green wrapper . Rougher texture and no Aloe. Why? Not good!
View full review
Pros:
  • Used to be soft and have aloe
Cons:
  • Rough now and no aloe

Preferred solution: Apology

User's recommendation: Buyer beware

Jahkeem Aph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Watrous, Saskatchewan

Size.

Could you please explain to me why my parents ultra soft Charmin is wider than mine? We both have the wavy ultra soft but theirs is wider than mine. They bought theirs at Supurstore and I bought mine at Walmart.
View full review
Donna L Voz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Compliment on new tear of tissue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No problem. My husband, Jim Lightfoot ,had to have his arm amputated. He is 100% disabled Vietnam vet. Because of this, he is so grateful for your change in the tear of your tissue. It makes the tear so much easier. I just wanted to thank you for this. He has enough daily problems and you just help eliminate one of them. Its the little things! We appreciate this. Donna Lightfoot 3439 Refuge Road Sherman, Texas 75092
View full review
Anonymous
map-marker West Union, Ohio

New scalloped tear Charmin Blue.

The new scalloped tear is just plan stupid. It does not give you the ability to count sheets as it is not perforated to perfection. One has to guess and makes for an ugly roll of paper. You certainly didnt have seniors in mind. Ive been using Charmin since Mr Whipple. Wonder how he would advertise this new wavy concept.. Get the group back together.
View full review
DEBRA W Rwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charmin has made the tube larger and the width of the roll seems smaller. I thought I had purchased a package of dollar store toilet paper as the size of Charmin has decreased so very much. I have, in the past always purchased Charmin due to the size of the rolls and the quality. Both have gone to the wayside. They started decreasing the size during Covid and haven't stopped.
View full review
Pros:
  • Soft and reasonably strong like wavy tear sheet
Cons:
  • Size of roll

User's recommendation: Buy it if you like it.

Flo L Laj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Health issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Eversince we both started using the Charmin TP mega ultrastrong our skin is turning red and it is itching right after we wipe. We are burning after we wipe with it. This product is not safe for the skin. It is causing health issues. Please look into this. What happened to Charmin brand, they're quality of product has really changed. Now we buy their product thinking Charmin makes a safe brand, and instead it harms us. Not a happy customer, now we have to find another brand. A very disappointed customer Flo L.
View full review
Loss:
$33
Pros:
  • Good sized rolls
Cons:
  • Irritating to the skin
  • Formaldehyde should not be used in tp

Preferred solution: Full refund

User's recommendation: I do not recommend Charmin to anyone.

1 comment
Guest

Having the same issue. Feels like sandpaper now.

Been using Charmin Ultra Strong for decades, but will be switching.

"Enjoy the go!"??? Yeah, not so much, Charmin...

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article