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Charmin

Charmin

www.charmin.com
What is your customer experience with Charmin?

Charmin Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Charmin has a 2.0 star rating from 190 customer reviews; 67% would likely recommend. Most reviewers report dissatisfaction with quality, pricing, and product changes.

Key Takeaways for Future Customers

  • Read Charmin reviews for repeated reports of rough, smaller rolls and shredding.
  • Compare unit price and package size before buying; "mega" may be smaller.
  • Watch for plumbing issues with septic systems and potential skin irritation.
  • Expect mixed experiences with billing, refunds, and customer service.

Negative Feedback / Risk Areas

  • Poor quality: scratchy, reduced absorbency, and uneven perforations.
  • Tearing and shredding; new tear systems criticized.
  • Shrinkflation and high price versus value.
  • Plumbing clogs and septic concerns.
  • Complaints about billing, refunds, and customer service responsiveness.

Positive Feedback

Longtime users recall the former Charmin Ultra quality, softness, and large mega roll sizes.

View full overview ›

Media from reviews

Charmin - Narrow Roll for Narrow Butts?
Charmin - Shreds more than straight perforationsCharmin - DeceptiveDisappointed with new CharminCharmin - The mega red wrap is so rough my wife cannot useCharmin - I rolled outCharmin - I rolled out - Image 2
View all media ›

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Show reviews that mention
paper toilet paper toilet tear price tissue quality people rolls package
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Anonymous
map-marker Summerville, South Carolina

Smooth tear is Tearrible

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Smooth tear is anything but smooth. Rips and shreds in anywhere it wants to.

Back to Northern brand. Charmin is a Waste of money.

User's recommendation: Don’t buy until they get it as advertised

View full review
Marika Sou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roswell, Georgia

I have had problems with my toilet backing up with Charmin Ultra toilet tissue. I had to call a Plumber. Now I have a leak in the water main box. It is filled with water

AI Highlights
  • Charmin Ultra Toilet Tissue caused plumbing issues.
  • Used Charmin for years with no prior problems.
  • December 2025 plumber cleared the line.

Review the complaints about their toilet tissue and revise their product accordingly. I have used Charmin for a number of years and prior to this, I didn't have problems.

Again, it is Charmin Ultra Toilet Tissue that caused plumbing problems. I had to call a plumber in December 2025 who had a big job clearing the line.

User's recommendation: Be aware that Charmin Ultra can cause plumbing problems

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Charli Vhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood Township, New Jersey

This is a poor product, always has been.

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The first problem with Charmin is it's price. It's consistently the most expensive toilet paper in the store.

I only buy store brand toilet paper products since the prices are much lower and the quality is good.

The second problem is that Charmin will clog your plumbing especially if you have a septic system. It doesn't break down.

View full review
Jon F Oct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Red Bluff, California

Roll-plys treated with agricultural byproducts used as glue

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Animal resin is used to ply together their paper. It is a severe skin irritant and leaves a fermented urine odor.

Loss:
$50
Pros:
  • Big brand market share opportunity to do better for many
Cons:
  • Toxic animal gelatin byproducts used for glue

Preferred solution: non-gelatin glued ply-paper

User's recommendation: Petition to halt the use of animal byproducts in their adhesive as it is contaminated & ferments as it sits in storage

View full review
Wesley G Gji
map-marker Canton, Michigan

The width of your toilet tissue

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The price of your Charmin keeps going up, and the width of your tissue keeps shrinking. When I go to wipe myself, I'm getting stuff on my finger because the width is so narrow now.

Cons:
  • Width is now too narrow

Preferred solution: Return the width so I'm not getting stuff on my finger when I wipe myself

View full review
Nance Z
map-marker Hemet, California

Mad untruthful ad. I did not get my tefund

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I submitted proper paperwork. I've been hung up and confused.

I asked for at least some coupons. I was told to resubmit. If I sent the receipt and package, how do I resend what was purchased at March Airforce Base? Sad rip-off for a blind veteran's wife.

Buy another brand. If there is no quality control, you won't get your money back.

Loss:
$15
Pros:
  • If you like low standards and aggregation buy
Cons:
  • Buy something else

Preferred solution: Full refund

User's recommendation: Run don't walk. Get angel soft.

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Miana Iat
map-marker Sanford, Maine

Don't like their new tear system, too many uneven and rough tears.

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I have used Charmin for many years and have never had any issues with their product. I'm not very happy about the new sheet tear system. I would suggest they go back to their old tears.

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Anonymous
map-marker North Charleston, South Carolina

Not as advertised

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The new easy tear is anything but easy. Usually rips instead of tearing.

Waste of money imo. Buy another brand of TP.

User's recommendation: Buy another brand of toilet paper

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Jan F Pxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

The commercials are becoming unhinged

AI Highlights
  • Charmin bear ads were amusing years ago, but now cross a line.
  • The ad implies affordability issues and blames the child; reviewer wants it removed.

Charmin commercials using bears were amusing years ago, but they are beginning to cross a line. Mama Bear is *** as *** Her son is fearful as he comes home from school because his mother inspects his *** and judges his failure?

Really? His school cannot afford Charmin; it's not his fault.

He's developed an expensive psychological quirk, and I'm supposed to chuckle? Get rid of it.

Cons:
  • Commercials

Preferred solution: The *** commercial gone forever

User's recommendation: Your mother commenting on your *** is not okay.

View full review
Florine J Aio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mega tissue is not Mega it’s regular size tissue.

AI Highlights
  • At CVS on Butler Road, tissue labeled mega was not actually mega.
  • The item is a regular size, not mega, according to the cashier.

I went into CVS in Greenville on Butler Road on Sunday this past Sunday, and I was looking for some things. I said, well, let me grab a thing of mega tissue.

I've been buying it ever since they went mega; a very good deal. I picked up this. I looked at another one, same thing, so I went to the cashier and I said, this ain't mega. She said, no, that's a regular size tissue.

I said, but why is it saying mega with mega? So be on the lookout; do not buy Sherman if it's not mega.

They need to fix that or they're scamming people. Watch them make it mega and raise the price on it, scamming.

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Robyn R Jjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Virginia

Newly Scratchy extra strong bathroom tissue wish to speak to a phone representative don't want to 'chat

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AI Highlights
  • Charmin Extra Strong bathroom tissue feels rough and scratchy; user says a rep lied.
  • They tried calling today, but the line isn't working.

I talked to someone on the phone last week about the texture of charmin extra strong bathroom tissue which is suddenly very rough and scratchy he lied I tried to call today but your system isn't working to get a phone connection I i wish to only speak to a human on the phone I will not get hooked into an online frustrating 'chat" loop how can I get your terrible phone system that isn't working to connect

View full review
Anonymous
map-marker Louisville, Kentucky

$29.00 spent

AI Highlights
  • Each roll tears awkwardly and has bits and black pieces.
  • Not soft anymore; I'll buy a different brand.

Use to use all the time but now going to find another brand. Tears awkwardly and each roll has bits and pieces of something scattered throughout.

Black pieces here and there. Have to toss, don't know what I wiping our a...

with...And not quilting anymore that made it soft. No thanks!!!Buy a different brand...

View full review
Jolie Fdi
map-marker Chester Springs, Pennsylvania

Commercials

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Your commercials are terrible, old and over shown. The bears act like they're stupid.

Glad you don't use real people. GET A NEW COMMERCIAL

User's recommendation: New commercials

View full review
Featured
Sharlee Cer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed with new Charmin

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AI Highlights
  • There is a new Charmin Ultra Strong Mega rolls formulation.
  • Rolls cost the same but are smaller, and I won't buy Charmin anymore.
Disappointed with new Charmin

The new formulation of Charmin ultra strong mega rolls is a joke. The rolls are the same price but tiny in comparison to the older product and the paper is so rough I can't use anymore. I won't be buying Charmin anymore.

Pros:
  • Former quality and size of charmin rolls was worth it
Cons:
  • Tiny rolls that are just expensive as the former mega rolls and the paper now is so rough it is uncomfortable to use

Preferred solution: Charmin should return to its former quality or they'll definitely lose a lot of customers.

View full review
2 comments
Guest

It tears in shreds. Hate the wave. Grrr!

Guest

Charmin sucks.. compared toilet papers and I find Charmin leaves a lot of lint . Cottonelle is made a lot better!

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Tocarra Auf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Narrow Roll for Narrow Butts?

Charmin - Narrow Roll for Narrow Butts?

Charmin now offers a new roll for people with narrow butts. Got this roll in a normal pack. Kinda funny.

Pros:
  • Great product
Cons:
  • Expensive
View full review
Featured
Deb V Bsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shreds more than straight perforations

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Charmin - Shreds more than straight perforations

Wave design is worthless. It shreds and leaves TP dust.

Whoever designed this didn't account for reaching back to the TP holder.

Return to straight perforation. Grrr!

Loss:
$1
Pros:
  • Soft
Cons:
  • Wave perforation is lousy

Preferred solution: Go back to straight perforations!

User's recommendation: Forget the wave! Buy a brand with straight perforations

View full review
2 comments
Guest

Yes and it doesn’t tear where it should.

Guest

Go back to straight cut. This does not tear off the roll easy

View more comments (1)

About

Related Companies

Procter And Gamble, Tide, Downy, Swiffer, Aussie Hair

Summary

Charmin is a toilet paper producer which is represented internationally. The company has several types of paper: Charmin Ultra Soft, Ultra Strong, Basic and Sensitive. Freshmates Flushable Wipes are the additional product manufactured by Charmin. All the items can be bought online on the official site. The company publishes fair rating and reviews in order to show the customers value of the opinion about the Charmin. The company implements nultiole promotions in order to strengthen own brand. They are Upromise Ecoupons, Homemade Ideas, P&G Products savings and other offers concerning discounts. The company has an online gallery of videos which represent latest commercials. Charmin has won lots of awards in different quality and product contests such as Better Homes and Gardens®: 2011 Best New Products, Advertising Age Advertising Icons of the Past Decade, etc.

Charmin reviews and complaints

Charmin is ranked 80 out of 548 in Household Essentials category

Area Served

USA

Payment Methods

VISAPayPal

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