Charmin
Reviews and Complaints
Virginia Beach, Virginia
Upset that charming ultra soft quality diminished.
I normally apply water to the charmin tissues when using them and in the past they held up good not now.
User's recommendation: Be aware the charmin ultra soft has changed in quality.
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Verified Reviewer |
Germantown, Maryland
Charmin quality has changed
- Charmin recently changed the product to a smaller roll with lower quality paper that tears easily.
- I will switch to Costco toilet paper.
Charmin has very recently changed their product. Making the roll smaller is one thing, but they have definitely changed their product to a lower quality paper that is rougher and tears easier.
I certainly won't be paying a premium price for a *** product. As much as I hate Costco toilet paper, I will be switching.
- Overpriced
- Misleading product
Preferred solution: Apology
User's recommendation: Stop buying Charmin
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Verified ReviewerI've waited to no avail
- Long-time Charmin user unhappy with changes.
- Sensitive skin issues from the tissue.
- Wet tissue melts, balls up, and sticks around.
I have been using Charmin for 50 years but no more. You changed it about 20-25 years ago and I should've quit then.
I have sensitive skin so I didn't know what to get. I kept waiting for enough complaints that you would change it back. It seems you changed it again in the last 5 or 10 years and then recently made a wave perforation. I thought the wave was great but I don't have a dispenser on the wall yet.
What I cannot tolerate is the tissue paper melting away as it gets wet and getting balled up and stuck in places.
Sometimes, you know and can remove it.
Other times, you can't tell and then you find little balls of used TP all over your house because it falls out from it's hiding place. The even smaller grains stay up then until you rub then out or shower.
The paper that sticks to your tender areas dries out your skin.
I'm kind of a slow learner but I have had some helpers who have told me they don't like Charmin and now that I've thought about it, I haven't either, for a very long time
User's recommendation: Wear underwear around the house to catch the little pieces
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Verified ReviewerChange in quality of Charmin.
- Charmin used to be soft, didn't leave bits.
- Now it's changed and expensive; I won't buy it again; Costco TP is cheaper and leaves no bits.
Don't waste your money. I switched to Charmin years ago because I wanted a TP that was soft, didn't leave bits down in privates, and didn't fall apart when wiping.
The perforation was never a concern. The entire product has changed, and it is not cheap, so there was no reason to downgrade. People were willing to pay more to get the three things I mentioned. Now, what is the point of spending on your expensive product without the qualities that made it worth it?
I will stop purchasing anymore after I finish using what I have. I have Costco TP, and you had to use more, but it didn't leave bits and was cheaper.
- Not soft
- And tears easily
- Bits down below
Preferred solution: A better quality TP as advertised.
User's recommendation: Don’t waste your money.You aren’t getting what they promised.
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Verified ReviewerNot able to rip off one sheet without it tearing up and shredding. I have a illiostomy and this is the first time I've ever had an issue
- I have an ileostomy and use Charming Strong.
- The sheets tear easily; the perforated rip section wasn't there.
I have an illiostomy and always use charming strong. I had trouble with getting the sheets to rip.
They were always tearing and I had trouble with that. I mean the the perforated rip section was not there.
Charmin's new soft tear is a horrible concept.
We have used Charmin for over 20 years, but we will no longer be buying this toilet paper that no longer rips without shredding the ends. Whoever thought if this new "tearing" line should be fired, along with whoever else approved this unnecessary "improvement...what a joke!
User's recommendation: Don't buy until they revert back to the straight line rip between squares.
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Verified ReviewerSchizophrenia
- I was involuntarily confined in a mental institution and abused.
- Belongings were used for toiletries and clothing.
- Spouse died; COVID shelves were often empty.
I was against my will in mentle institution and an unable girl thought it was fun to abuse me. Her body seemed to be your charming toiletries with *** buttocks and figure through butt.I was afraid the mentle instution used me for its toilet paper and toiletries clothing etc.
and I was made to die without you realizing resposibility for womens looks and figures. My spouse has passed and was Scott I havent figured yet but with COVID the shelves were often too empty maybe.
A persons freedom of speech and choice as well as religion are necessary and zIve payed millions having been there for years New York mentle hospital as well. I do receive income for Kotex and tampax from a reputable phsyciatrist but people were to inhumane and the things were used for sex working or people 5hat I cant be half paralyzed by Kleenex and other necessities.
- Fraud identity theft
Preferred solution: Full refund
User's recommendation: That Charlie advertisement be eliminated from tax eventually and logo for it that’s common sense.
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Verified ReviewerDeceptive
They have not responded to my request
It is obvious that they've decreased the "mega" concerning "size" in the toilet paper as it is not the same size it was when it initially came to the public however the exorbitant cost of it has not changed. I believe they depend on the public not to notice but I absolutely have noticed!! Can't trust any products today!
- It wiped your butt
- It cost too much
Preferred solution: Price reduction
User's recommendation: Don't pay the exorbitant cost
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Verified ReviewerBilling problem
I have been unsuccessful in adding updated billing method. After multiple attempts, I would like to just forget it but I like my Charmin big rolls.
User's recommendation: Make sure your billing information has been accepted as that is a major problem.
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Verified ReviewerComplaint
I truly love Charmin toilet paper. I purchased a 6 pack of rolls from ShopRite in Hudson, New York.
Four rolls so far have had a glue strip midway through the roll. It's gross to look at. I'm unsure if it even is glue, I am praying. I'm questioning whether I'm wiping with adhesive or a chemically made toilet paper.
Either way, I'm definitely upset, and you guys should take a look at whoever is rolling up because they must be high or your machine is malfunctioning. I am unsure how you make toilet paper, but whatever this is, it's not toilet paper.
- Good quality product
- Lack of quality
Preferred solution: Full refund
User's recommendation: Look before you wipe
Charleston, West Virginia
The mega red wrap is so rough my wife cannot use
During and after covid I amassed and now have 8 total of the giant red wrap also have 2 blue ones which is satisfactory
User's recommendation: Please soften up all of your tissue
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Verified ReviewerPublic Service Alert
No response received from the company regarding recent message.
By dividing the price by the square footage, you get a number that you can use to compare for price ONLY. Some of Charmin's packages vary in unit price according to square footage for the same product, as does other brands.
This data has recently been removed by the largest vendors in their pictures of the Charmin product that they show online. At the same time, the data appears on each package in the store. It appears that the manufacturer has not removed the data, but the vendor has online.
Consequently, this action by the vendors is particularly burdensome to the consumer because it impedes them from computing the best value. This is particularly burdensome for disabled people who buy on the internet because they have difficulty traveling to the store. Knowing this, here is a summary of a message I sent to Procter and Gamble, the parent company regarding this issue:
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120924
Letter to Charmin regarding above issue
Many online vendors, i.e., Amazon, Walmart, Target, etc., that sell Charmin toilet paper have recently decided to remove the sizing data (three lines of data on the face of each package) in their representation of their packages that they sell online. Your customer service says that you, as the manufacturer, have no control over the vendor's behavior.
In addition, I was told that I have the option to purchase the product at the store. However, that should not remove your concern, in my opinion. For example, you (as the manufacturer) can let the vendors know that you are concerned because:
1) They are misrepresenting your product in their pictures online.
2) Disabled people use the internet to make purchases because of disability and are deprived of the measuring data to their disadvantage with your product.
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In summary, I will appreciate it if you take this matter seriously at a time when products of necessity are increasing in cost at astronomical levels.
I would like you to let your vendors know that you do not approve of this behavior and insist that they show the package online as it shows in the store with all of the data displayed. A reasonable response should be forthcoming.
Thank you for your anticipated attention to this concern.
User's recommendation: "Vote with your wallet" and let the parent Company "Proctor and Gamble" know how you feel.
Calgary, Alberta
New charmin sucks
The ne wpaper is junk switched already , why screw with a good theng , cheapreturn to the previous version
Kane, Pennsylvania
Smells Awful
Smells like urine. It is stored in a perfectly dry and cool environment.
I buy the big package of it. When I opened the individual package of the rolls from the large pack, I noticed the offending odor right away.
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Verified ReviewerComplaint
The new tear for the Charmin Ultra Soft does not work well. You have to be right on the perforation to get it to tear correctly, and it doesn't always tear correctly then. Charmin is my favorite toilet paper, and this is just frustrating.
- Charmin is my favorite toilet paper
- Toilet paper leaves behind cotton bits on my bottom
Preferred solution: Apology
User's recommendation: Please also complain about this.
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Why some merchants may allow removal of sizing details depicted in their pictures for Charmin Toilet Paper online. NOTE: At the same time, the consumer can see these details on the same product packages on the retail shelf.
The removal of these sizing details may constitute a violation of FDA and/or ADA rules. Online product representations may omit measuring details for various reasons, including to simplify descriptions, focus on aesthetics, or avoid overly complex information. Additionally, some retailers may prioritize visual appeal and product descriptions over precise measurements, especially for items where dimensions aren't critical for the buying decision. Here's a more detailed look at the reasons: Simplification and Focus on Aesthetics: Online product representations often prioritize brevity and visual appeal.
Including precise measurements can clutter the display and make it harder for customers to quickly scan and compare products. Emphasis on Product Features: Retailers may focus on highlighting key features and benefits rather than detailed dimensions. For example, a clothing website might emphasize style, fabric, and fit over specific measurements like waist size or sleeve length. Avoiding Complexity: Providing detailed measurements can be time-consuming and may not be necessary for all product categories.
Some items, like electronics or furniture, may have more standardized dimensions, making measurements less critical. Limited Information Presentation: Online platforms may have restrictions on the amount of text or data they can display. This can lead to simplified descriptions that may omit some measurements. Customer Perceptions: Some customers may not need or be interested in detailed measurements.
They might be more concerned with the product's look, style, or function rather than precise dimensions. Uncertainty in Measurements: If a product is handmade or has natural variations, it may be difficult or impractical to provide exact measurements.
NOTE: None of the above reasons appear to exclude the necessity of making the sizing details available to consumers and especially, the disabled consumers, who elect to compute the best value based on size first. They can always evaluate further regarding, brand, appearance, configuration, quality, convenience, etc.
This doesn’t seem to be an issue with reputable sites like Target, Walmart etc. If a site does list a description of measurement/units in their product details, provide an unaltered picture of that same measurement/unit on the package AND a picture showing the barcode and the UPC code also listed in product details the site is not reputable. There should be concern over more serious matters as the consumer sharing personal and banking info.
*doesn’t list