Anonymous
map-marker Charleston, West Virginia

Charmin has changed and not just the sheets

I am almost 70 yo and have used charmin all my adult life. What has happened? Trying to save money? The paper tears and disintegrates when being used and you have to use twice as much to get the job done. Sadly I have bought my last package of charmin and will try out others.
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User's recommendation: Try another brand.

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Marcia R Leq

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Verified Reviewer
| map-marker Greenville, Kentucky

Question about why it won't unroll

Charmin - Question about why it won't unroll
Charmin - Question about why it won't unroll - Image 2
Wont unroll. Lose quite a bit of paper. Wont unroll tears and is unusable. This is not the first time. It happens about every time we buy the 18 mega roll of paper. Very disappointing
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Leonard B Ayd

Smooth Tear

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Sorry but me and my asp don't like it. Charmin is expensive and I know exactly how many squares I need for the initial swipe and each after. Now with something called smooth tear I can't tell where each square starts and finishes. Look the bears might think its better, but they are dumb asp bears who aren't buying it at the grocery store
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Pros:
  • Use to be a good product before they imagined customers were upse
Cons:
  • Smooth tear

Preferred solution: Original product returned to the shelf

User's recommendation: Boycott till they return the original

Jacquelyn L Ohz

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Verified Reviewer

Love the product, but, this new wavy perforation is horrible. Why try to improve something that was perfect before just because you can. Go back to the way it was, straight perforations.

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I hate this new wavy perforation. It never comes out correctly, always torn, messed up, or you end up having pulled out ten feet at a time! I will change brands if this ever becomes the norm for all your papers.
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User's recommendation: Don't purchase the new wavy product!

Flo L Laj

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Verified Reviewer

Health issues

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Eversince we both started using the Charmin TP mega ultrastrong our skin is turning red and it is itching right after we wipe. We are burning after we wipe with it. This product is not safe for the skin. It is causing health issues. Please look into this. What happened to Charmin brand, they're quality of product has really changed. Now we buy their product thinking Charmin makes a safe brand, and instead it harms us. Not a happy customer, now we have to find another brand. A very disappointed customer Flo L.
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Loss:
$33
Pros:
  • Good sized rolls
Cons:
  • Formaldehyde should not be used in tp
  • Irritating to the skin

Preferred solution: Full refund

User's recommendation: I do not recommend Charmin to anyone.

Melea S Gjp

I love Charmin

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I love Charmin
I dont have a complaint. Charmin is my favorite company, they emailed me telling me that Charmin is always here for me and to reach out any time. Charmin is such a caring and loving company.
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Pros:
  • Very caring
  • Very loving

Preferred solution: Nothing

User's recommendation: If you’re ever feeling down, email Charmin. Therapy is expensive, Charmin is cheaper and they email back so quickly.

Bill W Snr

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Verified Reviewer

Wavy Perforations Don't Work.

I finally ended up with a package of P&G's "new" wavy perforations that are supposed to tear better. They don't! I will admit that with the straight tear, once in awhile it wouldn't tear right, but now, with the wavy tear it's almost every time. On several rolls there have been strips with no perforations at all. This adds no value to their product. Change for the sake of change is stupid. I might need to find another brand.
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Pros:
  • Soft and reasonably strong
Cons:
  • New wavy tear sucks

User's recommendation: Call or write to P&G if you don't like the new look.

Anonymous
map-marker Oak Hill, Ohio

*** toilet paper

It seems you have joined the shrinknation and cheapened your tp. Buying cheaper but better quality. Will not be going back to charmin. What a shameChange branks
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User's recommendation: change brands and hate the bear commercials, disgusting

Nicolette Ylp

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Verified Reviewer
| map-marker Hesperia, California

Wavy perforation

I am of the opinion, that whoever designed the wavy perforations, is a primate or a diversity hire. The desired amount required, was much easier attained with the straight perforations.
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Ricky K Ctf

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Verified Reviewer

Change in formula

Charmin - Change in formula
Charmin changed the formula for Charmin Ultra Gentle in the green wrapper . Rougher texture and no Aloe. Why? Not good!
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Pros:
  • Used to be soft and have aloe
Cons:
  • Rough now and no aloe

Preferred solution: Apology

User's recommendation: Buyer beware

Nilson Jzr

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Verified Reviewer

Smooth Tear Doesn't Work

Charmin - Smooth Tear Doesn't Work
Smooth Tear seems to work as advertised at the start of the roll but as you progress to the mid or end of the roll the tear doesn't work at all and you end up with a ragged mess.
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User's recommendation: Don't bother.

Glen F Ijw

After trying the new Charmin strong essentials I found that the cheap one ply toilet paper that used to be to apply good quality toilet paper is now horrible empathetic! I could have gotten the same q

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I purchased the Sherman's essential strong when I normally get the charming strong and a very unpleased and unsatisfied. I could get the same quality toilet paper if I spend a dollar in four rolls! I hate wasting money paying for expensive toilet paper, but always did because at least it was good quality at one time. Now your quality went down the drain horribly! No I will never be buying your product again!
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Loss:
$18

Preferred solution: Besides a few of the large packs of Sherman ultra strong for free the best thing you could do is raise the quality of your toilet paper back to the way it was

User's recommendation: Do not buy the Charmin essentials toilet paper. The quality is no better than the cheapest four rolls for a dollar one ply toilet paper you can get!

Robert K Bko

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Verified Reviewer

Really??

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Charmin - Really??
Charmin - Really?? - Image 2
Charmin - Really?? - Image 3
Okay. I know. It's "just" toilet paper. BUT.. this "new" scalloped tear gimmick is a COMPLETE JOKE. Used to be a fan of the "normal" tear Charmin. I mean, it's TP. Who gives a rip how it "tears?" But now? Check out the photos. Insane. No matter how we try, we can't get it to tear uniformly. NOW WE HAVE TP BITS EVERYWHERE. We literally need to vacuum after a few days. We literally have "actual scissors" now in the loo to "cut" the stuff. Tried to "email" them via their customer service portal. Literally spent 20 minutes inputting details. It "rejected" our email because we couldn't provide an "expiration date" of for the TP. Um... excuse us?? Check yourselves. There IS NO EXPIRATION DATE on the packaging. It's toilet paper for gosh sakes.
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Loss:
$15
Pros:
  • Used to be fine
Cons:
  • No longer fine

Preferred solution: Full refund

User's recommendation: Try a different brand until they figure out the issues.

Anonymous
map-marker Brookfield, Wisconsin

Absolutey HATE the Charmin Smooth Tear!

I hate the new Charmin toilet paper smooth tear!! It's not easy to grab it off the roll. Want an un-efficient idea. Will never buy again
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Kate E Mtr

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Verified Reviewer
| map-marker Cypress, Texas

Dissatisfaction

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Its no secret that everyone is cutting costs by downsizing but Charmin Tissue has really lost me as a customer. I accept the narrower rolls but now the paper is so thin I can see through it. I dont know that the quality is lesser because I purchase it at Costco but I do know I cant afford to buy it anymore.
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User's recommendation: My guess is that people buy generic versions of Charmin tissue.