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  • Customers like
    • Old charmin ultra 4
    • Product like it was 3
    • Mega roll when it was larger 2
  • Customers don't like
    • Shorter rolls 4
    • Charmin toilet tissue 3
    • New narrow rolls 3

The last two 12 packs have been very disappointing. We had a lot of guest over at Christmas which was when this started. It was very embarrassing. I bought another 12 pack only to find it is the same. We are switching to Cottonelle but I think you need to know so you can correct the problem or lower the price so customers don't feel ripped off. I added a photo of what it is like at the very... Read more

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I was raised in a home where Procter and Gamble products were the only brand that my mother purchased. At this point, I find it hard to justify purchasing them. Take for example, the size of each roll of Charmin toilet tissue. You advertise that the size of each roll is now double the size of what it was. I don't believe this and instead have found that a current "double roll" lasts no longer... Read more

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I've been buying charmin toliet paper for many years and lately the size of the double roll has decreased to a disgusting small roll, I used to change the toilet paper 2x week and now with the smaller size which states a" double roll" , I change it every other day ! I won't be buying the toilet paper any more unless it changes back ! A friend and I will not be using this product which is a... Read more

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Why is the "double roll" smaller than the regular roll? The package says Charmin Ultra Strong 12 double rolls equal 24 regular rolls. They are visible smaller and shorter than what we have been used to. The fine print says vs. leading bargain brand (USA) What brand is that? Then there are other disclaimers vs. bird brand 1-ply Canada. The rest is in French. More fine print: **based on number... Read more

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For more than a year, I have noticed that Charmin Ultra Soft rolls have had missing perforations or partial perforations which result in tearing and wasted toilet paper. This is frustrating, but it got worse with the roll I just used. Instead of a handful of missing perforations, this roll was missing most of its perforations. I had to tear almost every piece I used. The lack of perforations... Read more

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Every time we purchase Charmin the cardboard spindle on which it is rolled is mashed practically flat and has to be rounded out before we can use it. This shows there is no care in shipping the product. Many are so damaged that we cannot get it rounded out to put on the bathroom roller. Why does this continue to happen????? Don't you have any quality control at all??? I am not sending a... Read more

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Charmin - I am very unhappy about the new shortage you have designed on the toilet paper.
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I am so pissed off about the different ways you have given us less toilet paper, and charge us more money. I thought I should just run down to Sears and buy the catalog. Yes, I'm really mad, you can't even began to understand our *** coments. I do expect some kind of coupons for the $ 22.00 dollars I spent for my last swipe of do- do,and it keeps sliding right off the edge where you shortened the... Read more

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What can I say - been buying your tissue at Costco in the large bundles for over a decade now and recently ran out and my wife came in with a bag from Walmart - I thought to myself, oh that's typical to expect from Walmart but then I restocked from Costco and this time - short sheet-ed as well! What kind of deal are you "pulling over" on us? Do we need to go to Mexico to get our paper now,... Read more

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Never been so disappointed in a product. I've been buying Charmin for YEARS and though it was more expensive than anything else - it was also BETTER than anything else. Well not any more. You've taken the best product in its class and turned it into 'just so much ***' - and for what? When customers feel cheated they don't stick around ... you've let greed guide you - and it will lead you right... Read more

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We will stop buying Charmin products. The Ultra Strong Mega Rolls are no longer strong, it is no longer Mega, and is no longer worth the premium price. Why would you want to make an inferior product, most manufacturers strive to improve products to keep and grow their customer base. Please rethink your decision on how to increase your bottom line. We will stop buying Charmin products. The Ultra... Read more

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